HOME DELIVERY IS AVAILABLE, AUSTRALIA-WIDE
For online orders, it’s business as usual and we’ll update you on the progress of your order via email.
Due to the continued impact of COVID-19 and related team member shortages, our stores are experiencing product availability challenges. We apologise for the inconvenience caused, and appreciate your patience as we work hard to minimise the issue.
How we deliver
What are your delivery timeframes?
Once you have received your shipping notification, please allow:
- Metro delivery within 3-5 business days
- Regional delivery within 7-10 business days
- Remote delivery within 14-20 business days
All deliveries are subject to potential delays in areas impacted by flooding and other events.
Please note, that your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch.
Please allow up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the order is delivered in full.
When will I receive my pre-order products?
Please allow up to 60 days to receive your order after the end date. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
Who will deliver my order?
We use one carrier to deliver our online orders.
The tracking link in your shipping confirmation email(s) will take you directly to the carrier’s website to track your package.
Can I change my delivery address after my order has been placed?
No, you can’t change your delivery address once your order has been placed.
Once you receive your shipping confirmation email, it may be possible for the carrier to change your delivery address or redirect your order. Please contact the carrier directly.
If your order can’t be delivered it will be returned to us. A refund will then be processed and takes 3-5 business days to be processed back into your account. If you still want to purchase the items you can order online again.
What is authority to leave?
When you give authority to leave, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the package unattended
- If you opt to leave your order unattended, AI CYBER will not be responsible for any lost or stolen packages
I gave authority to leave, but the carrier didn’t leave my package. Why?
Safely delivering your package is our carriers’ priority. If the carrier believes the location is not secure, they will not leave the package unattended.
What if I’m not home when my order arrives?
If you provide authority to leave during checkout, you’re allowing our carriers to leave the package unattended at your address without a signature.
- If the carrier believes the location is not secure, they will not leave the items unattended
If you don’t provide authority to leave, our carriers will leave a note directing you with the next steps.
Will I have to sign for my delivery?
If you provide authority to leave during checkout, you will not be required to sign for your delivery.
If you don’t provide authority to leave, you may be required to sign for your delivery.
The carrier has not delivered my order due to access issues to my address. Why has this happened when your website allowed me to use that address in the checkout?
In rare cases we may not be able to deliver to certain addresses that our carriers deem to be unsafe, inaccessible or in certain remote areas; e.g. narrow dirt roads, steep driveways etc. In these instances, our carriers are often not aware of the issue until they attempt the delivery.
We acknowledge that failed deliveries are disappointing for our customers and ask that if you do live in a location which is difficult to access, please use the delivery address of a local post office or newsagency to collect your order from.