The quickest option is to take the faulty product to the AI CYBER store along with your online tax invoice for proof of purchase. Our friendly staff will assess the item on the spot and provide a suitable remedy. Please contact us at email@example.com if you have any inquiries.
Can I return an item purchased online?
Yes, you can. Please refer to our returns policy for more details.
How can I track my order?
You can track your order by doing one or more of the following:
Use the tracking information provided in your shipping confirmation email:
- Once your items have been sent, you’ll receive a shipping confirmation email containing a tracking ID number and link.
- Hold tight - the tracking ID number may take up to 1 business day to become active.
- Missing your shipping confirmation email? Be sure to check your junk/spam email folder.
- Please note, that you may receive several shipping confirmation emails to track your order - if your items have been sourced from multiple stores and/or delivered by multiple carriers.
Allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email.
We are currently experiencing unexpected delays on products, which we are actively working to resolve. Please allow up to 10 days for the processing and despatch of your order. Shipping is additional to this delay.
I just got my order and something is damaged/faulty/wrong. What do I do?
If you’re unable to visit a store, please use our Contact us form to submit an application for a refund.
- Please upload a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item code(s)
Our Customer Service team will review your refund application
- Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
What are your delivery timeframes?
Once you have received your shipping notification, please allow us up to 3 days to process your order. Once your order is shipped you will receive an email with tracking information. It can take up to 48 hours after you receive your shipping notification for your tracking details to become active with the courier.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in full.
What is AI CYBER’s Returns Policy?
For returns please refer to the returns policy.
How do I return faulty goods?
WHAT PAYMENT OPTIONS DO I HAVE?
The most popular payment options are available online.
Online we accept most major credit cards - Visa, MasterCard, Apple Pay, Google Pay, and PayPal.