Refunds, Returns & Repairs
Refund, Return and Repair Policy
This Refund, Return and Repair Policy is applicable to purchases made via www.aicyber.com.au only.
At AI CYBER we want our customers to be completely satisfied with their purchases.
We, therefore, recommend you read our Refund, Return, and Repairs Policy prior to you making a purchase from AI CYBER, so you are familiar with our policy on refunds, returns, and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact at marketing@aicyberinfo.com.au.
About our Refund, Return & Repair Policy
This is the Refund, Repair and Return Policy of AI CYBER, and applies where you make a purchase online from www.AI CYBER.com.au .
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact us at marketing@aicyberinfo.com.au as soon as possible. After reviewing the claim, AI CYBER will contact you to discuss the options available to resolve the issue. In most cases, AI CYBER will either arrange for the return of the damaged product for replacement or refund — or a replacement part may be provided where the damage is minor.
Refunds
Refunds will be processed by AI CYBER and will normally be processed within 3 days.
Returns and Repairs
You may return goods we have delivered to you by emailing us at marketing@aicyberinfo.com.au
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us due to their size, the fault, or because they have been affixed or installed on your premises, please contact us at marketing@aicyberinfo.com.au and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
If any goods that you return are capable of retaining user-generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone, and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Contact Us
If you have any questions or concerns relating to your Order, please immediately contact us at marketing@aicyberinfo.com.au.